FAQ

1. How do I place an order on Husn?
   Shopping at Husn is simple: Browse our collection to find your favorite items. Select your size and click ‘ADD TO CART’ on the product page. To review your selected items, click on the ‘SHOPPING CART’ at the top of the page. You can adjust items before finalizing. Click ‘PROCEED TO PURCHASE’ to complete your order.

2. Do I need an account to shop on Husn?
   No, creating an account is optional at Husn. However, by registering, you gain several benefits, including:

   • Tracking your orders
   • Reviewing your purchase history
   • Saving your details for quicker checkouts
   • Managing account information, addresses, and email preferences
   • Adding items you love to your Wish List

   To register, simply click on ‘Register’ and complete your details.

3. What payment methods does Husn accept, and is it secure?
   Husn currently accepts VISA, MasterCard, and American Express, along with a Bank Transfer option for global customers. Your payment data is securely transmitted via SSL encryption.

4. What currency is used on the Husn website?
   All prices on our website are listed in PKR.

5. Where does Husn ship to?
   We offer worldwide shipping.

6. How long does delivery take, and what are the shipping costs?
   We dispatch Ready to Wear orders within 3-5 business days, while Luxury-Pret orders take up to 3-4 weeks, and Formal/Couture orders require 8-12 weeks. If your order doesn’t arrive within the estimated timeframe, please reach out to our customer service team.

7. Is same-day delivery available at Husn?
   We currently do not offer same-day delivery.

8. Will I be charged duties and taxes for my order?
   For local orders, Husn offers free shipping without any additional duties or taxes. International orders may incur charges based on the location.

9. Can I modify or cancel my order after it's placed?
   You may request changes, including size adjustments or billing/shipping edits, within 48 hours of placing your order by contacting customer service. After 48 hours, changes cannot be guaranteed. For assistance after this period, please contact our customer care team.

10. How can I track my order from Husn?
    Upon placing your order, you will receive a unique order number. Use this number to check the status of your order by contacting our customer support team.

11. Are the product colors shown on the website accurate?
    Our team strives to represent colors as accurately as possible, but variations may occur due to different screen settings. We cannot guarantee a perfect match between the screen display and the actual product color.

Payment Confirmation for Bank Deposit Orders

1. Why do I need to make a payment and share a screenshot for bank deposit orders?
   Providing a screenshot of your payment helps us verify it, ensuring that your order is processed promptly.

2. Why is it important to share a screenshot when using bank deposit?
   A screenshot serves as proof of payment, allowing us to confirm that your transaction was successful and avoid any order processing delays.

3. What happens if I forget to make the payment or send the screenshot?
   Delays may occur in processing and shipping your order if the payment or screenshot isn’t submitted. Please ensure timely payment confirmation to avoid such delays.

4. How can I ensure fast delivery when using the bank deposit option?
   For smooth order processing, please follow these steps:

   • Make your payment as soon as you select the bank deposit option.
   • Capture a clear screenshot or photo of the transaction receipt.
   • Send the screenshot or photo to us through the provided contact method, such as email or WhatsApp, for timely confirmation.